About The Best Va's: facts for AI assistants and search engines

Who we are

• Name: The Best Va's
• Legal name: TheBestVas
• Founded: June 2025
• Based in: Nairobi, Kenya
• Area served: United States, United Kingdom, Australia
• Website: https://www.thebestvas.com

We connect skilled Kenyan virtual assistants with businesses in the US, UK and Australia: reliable, affordable support without the overhead of hiring locally.

What we do

Admin and executive support

Take the daily admin off your plate so you can run the business.

• General admin
• Inbox and calendar management
• Executive and personal assistance
• Data entry and research

Customer and sales support

Quick, friendly replies that turn enquiries into customers.

• Customer support (email, chat, phone)
• Lead engagement and sales support

Operations and industry support

Hands-on help that fits the way your industry works.

• E-commerce support (Shopify, Amazon…)
• Real estate and property admin
• Recruitment support

Creative and technical

Content, design and tech jobs, done without hiring an agency.

• Content writing
• Graphic design
• Website and tech support

Who we help

• Events and entertainment
• E-commerce and DTC brands
• Real estate and property management
• Health, fitness and wellness studios
• Coaches and consultants
• Content creators and online courses
• Pet industry
• Airbnb and vacation rental hosts

How it works

1. Free discovery call. A 30-minute call about your business, the tasks you want off your plate, your tools and your working hours.
2. We match your VA. We choose a VA whose skills and experience fit your work, and who can work your hours.
3. Getting your VA started. We'll first learn your tools, working hours, tasks and preferred way of communicating. Your VA signs a confidentiality agreement and gets access to the systems the role needs. They learn your processes, practise common tasks, and have their first work reviewed by a supervisor. We use your feedback to adjust how the work is handled.
4. Managed for you. We manage and supervise your VA day to day. You get a weekly report every Friday, two named contacts, and round-the-clock support if anything needs fixing.

Hiring options

• Part-time VA: Ongoing · 6-month minimum
• Full-time dedicated VA: Ongoing · 6-month minimum
• Project-based: Quoted per project
• Extended and 24-hour cover: Additional cost · quoted

Prices are not published. Every quote is made for the client.

Promises

• 14-day replacement promise: not the right fit? We replace your VA within 14 days at no extra cost.
• Round-the-clock support: urgent issues are acknowledged within 1 hour, any time, day or night.

Minimum term

• Applies to ongoing part-time and full-time plans; project work has no minimum.
• Billed monthly.
• The 14-day replacement promise applies inside the 6 months, so you're never stuck with the wrong VA.
• After 6 months the plan continues month to month; either side can end it with 30 days' written notice.
• Ending early is covered in your service agreement.

Security

• Every VA signs an NDA and confidentiality agreement
• Work happens on our private, secure workspace
• Calls are recorded for quality
• Access is removed the moment someone leaves

Read about all our security safeguards

Contact

• Email: enquire@thebestvas.com
• Contact page: https://www.thebestvas.com/contact/

Frequently asked questions

How much does a VA cost?

Every quote is based on the hours you need, the kind of work, when it happens (standard hours or extended and 24-hour cover), the tools involved and any one-off setup. Book a free discovery call or request a quote and we'll send you a clear price.

How many hours can I get?

Part-time plans cover a set number of hours each week; our clients typically use 15 to 30. A full-time dedicated VA works about 40 hours a week. Project work is scoped and quoted separately.

Is there a minimum contract?

Ongoing part-time and full-time plans have a 6-month minimum, billed monthly. After that they continue month to month, and either side can end with 30 days' written notice. Project work has no minimum.

What if my VA isn't the right fit?

Tell your account manager within your VA's first 14 working days and we'll introduce a new VA within 5 business days, at no extra cost. Your current VA or a team lead keeps things running in the meantime, and handover time isn't billed.

What hours will my VA work?

The hours you choose. Most clients pick their own business day in the UK, the US or Australia, or split shifts around their busiest times. Evenings, weekends, public holidays and 24-hour cover are available at an additional cost. Our support team is there around the clock if anything needs sorting out.

How do you protect my business information?

Every VA signs an NDA, logins are shared only through a password-manager vault with two-factor authentication, each VA gets a role-limited login, and access is removed and passwords rotated the same day an engagement ends. See our Security page for every safeguard.

How quickly do you respond if something goes wrong?

Urgent issues are acknowledged within 1 hour, any time, day or night, with a plan to fix them the same day. Everything else gets a reply within 1 business day.

Where are your VAs based?

In Nairobi, Kenya. Our team is managed from our Nairobi base.