Real work, real results
What changed for growing businesses.
| Before | 4 business hrs |
|---|---|
| With a VA | Under 1 hr |
Flash Party Photo Booth, Central Texas, USA
| Before | About 2 days |
|---|---|
| With a VA | Under 4 hrs |
Natural skincare brand, Australia
| Before | 3–4 days |
|---|---|
| With a VA | Within a day |
Property management agency
Flash Party Photo Booth
Event entertainment
Under 1 hr
enquiry replies, down from 4 business hours
Innoscent Malik, Owner
- Average enquiry response time improved from 4 business hours to under 1 business hour
- The team saves about 8 hours a week on booking admin
- 50 booking enquiries managed in one month
More
The challenge
As booking enquiries increased, the team needed help replying promptly, sending quotes and contracts, and keeping the event calendar organised while they were out running events.
What our VA does
Our VA handles incoming enquiries, prepares quotes and rental contracts, checks the booking calendar, and checks in with leads who have not yet booked.
Natural skincare brand
E-commerce · About 20 hours a week of VA support
Under 4 hrs
email replies, down from about 2 days
- Email response time cut from about 2 days to under 4 hours
- About 10 hours a week returned to the founder
- Replies to customer reviews up from occasional to 100%
More
The challenge
A small founder-led brand was falling behind on customer emails and order updates while trying to grow sales.
What the VA does
- Answers customer emails and chat enquiries daily
- Updates order tracking and handles shipping-delay messages
- Replies to product reviews and uploads new listings
- Schedules social media posts and flags low stock to the founder
Property management agency
Real estate · About 25–30 hours a week of VA support
~12 hrs a week
freed up for the property managers
- Maintenance requests acknowledged within 24 hours, with none lost
- New vacancy listings live within a day instead of 3–4
- Property managers freed up about 12 hours a week for landlord relationships
More
The challenge
Two property managers were buried in paperwork and maintenance requests across roughly 40 rental properties.
What the VA does
- Logs and triages tenant maintenance requests
- Books inspections and contractor callouts
- Keeps property records and the CRM up to date
- Drafts vacancy listings and sends rent and lease-renewal reminders
Boutique fitness studio
Health and wellness · About 15 hours a week of VA support
+15%
membership renewals
- Membership renewals up about 15% through timely reminders
- Newsletter sent every month, up from sporadic
- About 8 hours a week back for the owner to teach and grow the studio
More
The challenge
The owner taught most days and had no time for memberships, bookings or marketing.
What the VA does
- Manages class bookings and cancellations in the booking app
- Sends membership renewal reminders
- Answers questions from prospective clients
- Builds the monthly newsletter and coordinates instructor schedules
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Under 1 hr enquiry replies, down from 4 business hours · Flash Party Photo Booth, Central Texas, USA