What your VA can take off your plate
Pick one kind of support or combine several, on hours you set.
Admin and executive support
Take the daily admin off your plate so you can run the business.
General admin
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- Documents, forms and filing
- Updating spreadsheets and order trackers
- Monthly reports tracked against your targets
Inbox and calendar management
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- Sorting and answering routine email
- Booking meetings and keeping the calendar clean
- Reminders and follow-ups
Executive and personal assistance
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- Travel and appointment planning
- Keeping projects and deadlines on track
- Handling errands that can be done online
Data entry and research
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- Entering and cleaning data
- Market, supplier and prospect research
- Building contact and lead lists
Customer and sales support
Quick, friendly replies that turn enquiries into customers.
Customer support (email, chat, phone)
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Your VA monitors the agreed customer channels during your business hours. They answer routine questions using information you approve, record each enquiry in a shared tracker, and flag quotes, complaints or unusual requests for your decision. They also keep track of open enquiries so nothing is missed.
- Answering customer questions
- Handling orders, changes and refunds
- Keeping customers updated
Lead engagement and sales support
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- Replying to new enquiries within the hour
- Sending quotes, proposals and contracts to new leads
- Email campaigns to website leads, with replies and bookings tracked
- Following up with leads who haven't booked yet
Operations and industry support
Hands-on help that fits the way your industry works.
E-commerce support (Shopify, Amazon…)
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- Order admin and product listings
- Stock and supplier updates
- Customer service for your store
Real estate and property admin
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- Tenancy paperwork and records
- Scheduling viewings, inspections and repairs
- Landlord and tenant communication
Recruitment support
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- Posting jobs and screening applications
- Scheduling interviews
- Keeping candidate records up to date
Creative and technical
Content, design and tech jobs, done without hiring an agency.
Content writing
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- Blog posts, newsletters and product descriptions
- Social media captions
- Website copy updates
Graphic design
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- Social media graphics
- Flyers, menus and simple brand assets
- Presentation slides
Website and tech support
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- Updating website content
- Setting up and looking after tools and apps
- Basic troubleshooting
- Google Workspace (Gmail, Docs, Sheets)
- GoHighLevel
- Shopify
- Meta Business Suite
- Mailchimp
- Judge.me and Google reviews
- Mindbody
- Ezidebit
- PropertyMe
- Inspect Real Estate
- realestate.com.au and Domain
Choose the setup that fits your business
Flexible hours, set by you.
Part-time VA
Ongoing · 6-month minimumMore
A set number of hours each week for ongoing work. Our clients typically use 15 to 30 hours a week.
Full-time dedicated VA
Ongoing · 6-month minimumMore
About 40 hours a week: one VA working a full business day, just for you.
Project-based
Quoted per projectMore
A defined piece of work with a clear scope, timeline and fixed quote.
Extended and 24-hour cover
Additional cost · quotedMore
Evenings, weekends, public holidays or round-the-clock cover, added to any ongoing plan.
Included in every ongoing plan
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- A tailored onboarding plan with Day 7 and Day 14 check-ins
- Written workflows, response targets and escalation rules agreed with you
- A weekly report every Friday: hours used, work done, response times and what we need from you
- End-of-shift notes, so you always know what's open
- Two named contacts: your VA and your account manager
- An NDA signed before your VA gets any access
- The 14-day replacement promise
How we work out your quote
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- How many hours a week you need
- The kind of work and skills involved
- When the work happens: your business hours, or extended, weekend or 24-hour cover
- The tools and systems your VA needs to learn
- Any one-off setup, such as building templates or clearing a backlog
Ongoing plans have a 6-month minimum. Project work has no minimum.
Not sure what to hand over first?
We'll find the tasks a VA can take on first.
Under 1 hr enquiry replies, down from 4 business hours · Flash Party Photo Booth, Central Texas, USA