Privacy policy

This policy explains how TheBestVas ("The Best Va's", "we", "us") handles personal information collected through this website, thebestvas.com. We are based in Nairobi, Kenya and work with businesses in the United States, the United Kingdom and Australia. We aim to meet the UK GDPR and Data Protection Act 2018, the EU GDPR where it applies, the Australian Privacy Act 1988 and Australian Privacy Principles, applicable US state privacy laws, and Kenya's Data Protection Act 2019.

Who is responsible for your information

TheBestVas is the controller of the personal information described here. For any privacy question or request, email enquire@thebestvas.com.

What we collect

• Enquiries. When you use our contact form or email us: your name, email address, company, country, the type of help you're looking for, and your message. If you use our Find your VA chat or form and choose to give it, your WhatsApp or phone number, weekly hours, timezone and the tools you use.
• Discovery calls. When you book a call, the booking service collects the details you enter, such as your name, email and preferred time, and shares them with us.
• WhatsApp. If you message us on WhatsApp, we receive your phone number, profile name and messages.
• Technical data. Our hosting provider automatically records basic technical information, such as IP address, browser type and the pages requested, to deliver and secure the website.

We don't ask for sensitive information through this website. Please don't send it in an enquiry.

How we use it and why

• To reply to your enquiry and arrange a discovery call, because you asked us to, and to take steps before entering into a contract with you.
• To prepare a quote and, if you become a client, to set up our services.
• To keep the website secure and working, based on our legitimate interest in protecting our business and visitors.
• To meet legal obligations, such as keeping business records.

We don't sell your personal information, share it for targeted advertising, or use it for automated decisions that affect you.

Cookies

This website doesn't use cookies. We count visits and clicks anonymously (with Vercel Web Analytics and our own cookie-free counter) to see which pages help people; this never includes your name, email, phone number or IP address, and we skip it if your browser sends Do Not Track or Global Privacy Control. If you follow a link to our booking page or WhatsApp, those services may use their own cookies under their own policies.

Who we share it with

We share personal information only with service providers who help us run the website and reply to you, under contracts that require them to protect it:

• Website hosting (Vercel Inc., United States)
• Email hosting (Namecheap, Inc.)
• Appointment booking (Cal.com, Inc.)
• Messaging (WhatsApp, operated by Meta), if you choose to contact us that way

We may also disclose information if the law requires it, or to protect our rights and the safety of others.

International transfers

We are based in Kenya and some of our providers are in the United States, so your information may be processed outside your country. Where the law requires it, we rely on appropriate safeguards such as standard contractual clauses, and we take reasonable steps to make sure your information is protected to the standard required where you live.

How long we keep it

We keep enquiry and booking details for as long as we need them to respond and follow up, and for up to 24 months afterwards if you don't become a client. If you become a client, we keep records for as long as our agreement and the law require. After that we delete or anonymise them.

How we protect it

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access limited to the people who need it, and confidentiality agreements for our team.

Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you and get a copy of it
• ask us to correct or update it
• ask us to delete it
• object to or restrict how we use it
• ask us to transfer it to another organisation
• withdraw consent where we rely on it
• not be treated differently for using these rights

To make a request, email enquire@thebestvas.com. We may need to confirm your identity first. We'll respond within the time the law requires.

Complaints

If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You can also complain to your local regulator: in the UK, the Information Commissioner's Office (ico.org.uk); in Australia, the Office of the Australian Information Commissioner (oaic.gov.au); in Kenya, the Office of the Data Protection Commissioner (odpc.go.ke); or the privacy authority in your US state.

Children

This website is for businesses and isn't intended for anyone under 18. We don't knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.